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Breathe First Store

Delivery & Returns

Simple, transparent shipping to the UK and worldwide. 30-day returns on all items.

48hr UK Shipping
30-Day Returns
International Shipping Available

Dispatch

Within 1 business day
Mon–Fri, excl. bank holidays

UK Delivery

From £2.70 · Free over £100

Returns

30 days · Unused & sealed items

Delivery Information

🎉
FREE UK Delivery on orders over £100

Royal Mail Tracked 48 — applied automatically at checkout.

UK Delivery Options

We use Royal Mail for all UK orders. Your exact delivery cost is shown on the product page and calculated at checkout based on size and weight.

Service Est. Time Price
Royal Mail Tracked 48 – Small Letter 2–3 business days £2.70
Royal Mail Tracked 48 – Small Parcel 2–3 business days £3.55
Orders over £100 2–3 business days Free
International Delivery

We ship worldwide using Royal Mail International Tracked. Rates are calculated automatically by order weight at checkout.

Destination Est. Time From
Europe 3–7 business days £8.10
Rest of World 6–14 business days £8.10
🇺🇸 United States Customs and import duties are prepaid at checkout. You won't be charged any additional fees on delivery.
⚠️ All Other Countries Customers are responsible for any import duties, VAT, or customs charges applied by the destination country. Delivery times may vary due to customs processes.

Returns Policy

We want you to be completely satisfied with your purchase. We offer a 30-day returns policy on all items, counted from the date you receive your order.

Conditions for Returns
  • Items must be unused, unopened, and in their original factory-sealed condition with all packaging, tags, and labels intact.
  • Items that are faulty or incorrectly sent are eligible regardless of condition — please contact us with photos.
🏥 Health & Hygiene To comply with health and hygiene regulations, items that have been opened or have a broken hygiene seal cannot be returned unless faulty. This applies to all products including oral appliances, bottles, and mouthpieces.
Exceptions This policy does not apply to perishable or personalised goods (unless faulty) or items damaged through misuse. Digital downloads are non-returnable once accessed, unless the file is faulty or inaccessible.
How to Return an Item
  1. Email [email protected] with your order number and reason for return.
  2. Once approved, securely package your item(s) ready for posting.
  3. Send to the return address provided in our approval email.
Return Postage Costs

🇬🇧 UK Returns

Return postage is the customer's responsibility unless the item is faulty or incorrectly sent.

🌍 International Returns

Customers must arrange and pay for return shipping. Mark parcels as "Returned Goods". Any duties incurred will be deducted from your refund.
📦 Tracking & Packaging Please use a tracked and insured service and keep proof of postage. Items remain your responsibility until received by us.
Refunds
  • Processed within 5–7 business days of receiving and inspecting the return.
  • Issued to your original payment method.
  • Original shipping charges and customs/import fees are non-refundable, except where we made an error or the item is faulty.
Exchanges We don't offer direct exchanges. Please return your item for a refund and place a new order for the replacement.
Your Statutory Rights — Nothing in this policy affects your statutory rights under UK or EU consumer law.
Need Help?

Get in Touch

Questions about your order? We're here Monday–Friday.

Email [email protected]
Hours Monday–Friday, 9am–5pm GMT
Location Altrincham, United Kingdom
Email Us